Logotype The Swedish NAO, link to startpage.

Central government administration is growing, despite efficiency improvement efforts

The Government has taken measures to improve administrative efficiency at central government agencies. However, the Swedish National Audit Office’s (Swedish NAO) audit shows that the measures have only had limited effect, and that the Government should intensify its work – for example by enabling increased coordination.

Hand searches among green file folders

Photo: Janews

Central government work is usually divided into core activities and support activities, where support activities include administration such as payroll management, operational follow-up and registration.

The administrative policy objectives, which the Riksdag has supported, include having a good balance between core and support activities, where the administration’s role, among other things, is to ensure that the agencies comply with laws and regulations and have good control over their operations.

The agencies spend considerable resources on their administration, and the Government has implemented several measures to achieve efficiency improvements. One example is the establishment of the National Government Service Centre, which, among other things, deals with payroll management for many central government agencies.

However, the Swedish NAO’s audit shows that the Government’s measures as a whole have only had limited effect, and that there are clear indications that administrative work is growing faster than the core activities.

“Administration plays an important role in central government agencies, but as for all other central governmental activities, it is important to ensure that it is carried out as efficiently as possible,” says Auditor General Helena Lindberg.

The Swedish NAO considers that improved coordination is one of the tools that could be used to increase efficiency in the administration of central government activities.

“One revealing example is that the agencies have had to deal with the changes entailed by the introduction of the Data Protection Act (GDPR) on their own. More coordination would probably have contributed to more efficient use of resources here," says Henrik Allansson, project leader for the audit.

The audit also shows that funds released when simple administrative tasks within the agencies are made more efficient are used for more qualified administrative support rather than for more core activities.


The Swedish National Audit Office recommends that the Government:

  • investigate whether the digitalisation of the agencies’ administrative activities can be facilitated through increased coordination or improved legal conditions.
  • evaluate how the introduction of the National Government Service Centre has affected central government administrative costs and take a position on how the reform should be pursued further.
  • examine whether other types of measures can be taken to intensify the work of providing agencies with good conditions to improve efficiency or otherwise reduce their administration.

Press contact: Olle Castelius, phone: +46 8-5171 40 04.

Presskontakt: , telefon: 08-5171 42 06.


Updated: 13 April 2021

Contact form

Send your questions or comments via the form below and we will make sure that they reach the right member of staff. Please state if your question concerns the information on this particular page.

What is your question about?
What is your question about?